Services
Providing excellent customer service is essential to ensure the efficiency and performance of the systems supplied over time and to meet any needs that may arise during the system life cycle.
Services
Providing excellent customer service is essential to ensure the efficiency and performance of the systems supplied over time and to meet any needs that may arise during the system life cycle.
24/7/365 Support
E2Pack has a Service Remote Support office with a single telephone number to facilitate service access to customers, anywhere in the world. Immediate feedback to the customer’s request and a timely assessment of the problem to restore the functioning of the system in the shortest possible time.
Spare Parts
E2Pack is equipped with an independent spare parts warehouse which guarantees the availability of components.
Upon delivery of the system, we provide a list of recommended spare parts, which includes essential components and those that have a long availability time.
E2Pack also offers customers the interactive spare parts catalog to identify the components of interest and to generate a quote quickly and easily.
Scheduled Maintenance
E2Pack offers scheduled maintenance plans which include the periodic analysis of the state of the system and the planning of interventions aimed at guaranteeing the efficiency of the system over time.
Training
We believe at E2Pack it is important to transfer our knowledge to the customer’s operators who operate the systems to reduce machine downtime and increase efficiency, safety, productivity and life of the systems.
E2Pack guarantees specialized training which includes theoretical lessons and practical sessions on the machines. Training can take place both in person – at the customer’s factory or our offices – or remotely.
Training
We believe at E2Pack it is important to transfer our knowledge to the customer’s operators who operate the systems to reduce machine downtime and increase efficiency, safety, productivity and life of the systems.
E2Pack guarantees specialized training which includes theoretical lessons and practical sessions on the machines. Training can take place both in person – at the customer’s factory or our offices – or remotely.
Retrofit/Systems Upgrades
E2Pack offers customized solutions for modifications, upgrades, revamping and relocation of existing systems in order to satisfy all the needs that may arise during the life cycle of our customers’ systems.
Warranty Extension
Extended warranties can only be taken out for systems we supply in conjunction with a scheduled maintenance contract provided by us and for a period of equal length of time.
The extended warranty covers all replacement parts, excluding only consumables.
VR – REMOTE DIAGNOSTICS
COMING SOON
At the same time as the system is started up, E2Pack provide the customer with hardware and software for remote diagnostics. The service allows you to significantly reduce machine downtime if necessary and to carry out additional virtual training to support plant activities.
CONTACTS
Technical support, Sales and Spere parts: info@e2pack.com