At E2Pack, we believe that effective customer service is key to building strong, long-lasting partnerships. To provide ongoing support and tailored solutions, we have developed After Sales (Parts & Service): a dedicated department focused on aftermarket services, original spare parts supply, and advanced, integrated services designed to ensure maximum operational efficiency and continuity for our customers.
E2Pack’s customer support is designed to ensure the seamless operation of your production lines. Thanks to a team of highly skilled technicians and ongoing support, E2Pack can respond promptly to any requirements, minimizing downtime and ensuring optimal system performance. We offer a comprehensive service package that includes preventive maintenance, real-time technical support, rapid delivery of original spare parts, and technological upgrades.
E2Pack provides audit, upgrade, and performance enhancement solutions for existing equipment. Our services include assessing equipment conditions, integrating new functionalities, optimizing efficiency, and extending the useful life of your machinery. Our technicians ensure fast and tailored service, either on-site or remotely, to adapt your systems to the latest technological standards and production needs.
Global Service Coverage
Service for the USA, Canada, and Latin America
E2Pack operates multiple Service Support offices, coordinated by our headquarters in Italy, to facilitate customer access to services worldwide. We provide immediate responses to customer requests and a prompt evaluation of issues to restore system functionality as quickly as possible. Interventions are carried out either on-site or remotely, depending on the situation.
Global Service Coverage
Service for the USA, Canada, and Latin America
E2Pack is equipped with an independent spare parts warehouse which guarantees the availability of components.
Upon delivery of the system, we provide a list of recommended spare parts, which includes essential components and those that have a long availability time.
E2Pack also offers customers the interactive spare parts catalog to identify the components of interest and to generate a quote quickly and easily.
Global Service Coverage
Service for the USA, Canada, and Latin America
E2Pack offers planned maintenance programs that include periodic assessments of system conditions and scheduled interventions to ensure consistent efficiency over time.
Global Service Coverage
Service for the USA, Canada, and Latin America
The extended warranty can be subscribed exclusively in combination with a planned maintenance contract and has a duration equivalent to the contract itself.
Coverage includes all spare parts, except for components subject to normal wear and tear.
Global Service Coverage
Service for the USA, Canada, and Latin America
At E2Pack, we believe that transferring our expertise to customer operators is essential to reducing downtime and improving system efficiency, safety, productivity, and longevity.
We provide specialized training that combines theoretical lessons and practical sessions directly on the machines. Training can be conducted in person, either at the customer’s facility or our premises, or remotely, offering flexibility and maximum effectiveness.
In E2Pack crediamo che trasferire la nostra conoscenza agli operatori del cliente sia fondamentale per ridurre i tempi di fermo macchina, migliorare efficienza, sicurezza, produttività e durata dei sistemi.
Offriamo una formazione specializzata che combina lezioni teoriche e sessioni pratiche direttamente sulle macchine. La formazione può essere svolta in presenza, presso lo stabilimento del cliente o nelle nostre sedi, oppure da remoto, garantendo flessibilità e massima efficacia.
Contestualmente all’avviamento del sistema, E2Pack fornisce al cliente hardware e software per la diagnostica da remoto. Il servizio consente di ridurre notevolmente i tempi di fermo macchina in caso di necessità e di svolgere training virtuali integrativi a supporto delle attività in stabilimento.
Informazioni commerciali, supporto e ricambi: info@e2pack.com
